Do you make international shipments?
We ship to the following countries: Australia, Bulgaria, Canada, Czech Republic, Denmark, France, Germany, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, and Venezuela.

What are the accepted methods of payment?
We accept credit cards (Visa, MasterCard, Discover, and American Express), PayPal, check or money order. We also accept purchase orders from schools.

What are the available shipping options?
We offer First-Class, Parcel Post, and Priority Mail shipping from USPS. We also offer a number of FedEx options including Ground, 2nd Day, Standard Overnight, Priority Overnight, and First Overnight. The shipping costs are calculated based on the total weight of the package.

How can I track my order?
After we ship your order you will be notified by e-mail that your package was shipped. You can then log into your account where you will find a link to your order history. When you select “View order” you will see all your order information, including information about how your order was shipped and your tracking number. (International orders shipped by First Class International Mail are not trackable. If you want to be able to track your international order, please select either Priority Mail International or FedEx.)

How can I review my order after I have placed it?
You can review all of your order history by clicking on My Account where you will a find a link to your order history. From here you can check the status of an order that you have placed or you can also re-order from a previous order.

I need a specific pencil but I can’t find it.
If you are a looking for a specific type of pencil that we don’t carry in our store, such as a pencil that is a certain color or has text or a logo on it, then you might want to try our Custom Imprint Pencils. Here you can design your own pencil by choosing from a number of styles and colors.



How are pencils made?
You can find a detailed description of the pencil-making process in the section titled Pencil Making Today. We also sell a How a Pencil is Made Kit which includes a poster that shows the various stages of the pencil-making process and also includes actual pencil slats and components used in the making of an Incense-cedar pencil.

What are the differences in the pencil grades?
Pencil cores are rated on a scale that demonstrates the hardness or softness of the graphite. A harder pencil core will make a lighter mark on paper. As the pencil core becomes softer it leaves a darker mark as it deposits more graphite material on the paper. Softer pencils will dull faster than harder leads and require more frequent sharpening. To find more information about how pencils cores are graded, Click here.

How do Palomino graphite leads differ from other pencil leads?
Generally most producers offer products which roughtly correlate along the HB grading scale within one-half to one degree of hardness. As there is no true international standard for graphite pencil grades, each producer has their own internal standards generally defined by their own positioning relative to geographic market preferences, performance, costs, etc. All of our Palomino pencils use high quality graphite leads produced exclusiviely in Japan. As a general rule Palomino graphite pencils are much smoother than more commonly available pencils given the special formulation and processing methods used. Also Japanese consumers prefer darker and softer laydown thus all Japanese produced leads tend to be a bit softer and darker along the HB grading scale. This leads to differences of up 1 to 2 degrees versus what you might be used to in other pencils. Thus a Palomino HB pencil will be darker and softer than a #2/HB in pencils more traditionaly focused on the American or European market. Palomino pencils are now available in 7 degrees of hardness: 2H, H, HB, B, 2B, with 4B and 6B now available as of December 2010.

What graphite grade is the Palomino Blackwing?
The graphite formulation used in the Palomino Blackwing correlates most closely with our Palomino 2B core. This would tend to be more similar to a 3B or even 4B for most US, European or Chinese producers, but would still offer superior smoothness.