Thank you for shopping at Pencils.com. Our goal is 100% customer satisfaction, so if you are not entirely satisfied with your purchase, please let us know.
You have 60 days from date of purchase to return an item.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once we have received and inspected your returned item, we will initiate a refund to your credit card (or original payment method).
Defective or Incorrect Items
If you receive a product that is defective or that is not the product you ordered, please contact us and we’ll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
Custom or personalized orders are non-returnable.
You will be responsible for shipping costs to return your item, except in the case of a defective or incorrect item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
We suggest that all returns, particularly those valued at over $50, be shipped to us by a trackable shipping service with delivery confirmation. If we fail to receive any package from you, regardless of value, and you did not use a trackable shipping service and have no proof of delivery, we will not issue you a refund.
If you have any questions on how to return your item to us, please contact us.